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FAQ

Common Questions
Our Clients Typically Ask Us

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How do engagements start?

Two entry points: a 30-min working session or a 10-Day Diagnostic. From there we align scope, outcomes, and owners.

When will we see impact?

You’ll see initial wins within weeks and durable operating improvements across the first quarter. We publish hard numbers in our Case Studies.

Will you sign an NDA and keep our data Confidential?

Yes. We sign client NDAs (or can provide our MNDA) and follow strict confidentiality and data-handling practices.

  • Access: limited to the project team on a need-to-know basis.
  • Handling: stored securely and transmitted over encrypted channels where applicable; no third-party sharing without written consent.
  • Retention: default 90-day purge after project close
  • References: any case examples are anonymized unless we have explicit permission to use names/logos.

Do you work with/in our tools?

Yes. We are vendor-neutral and will adapt to your stack (and recommend improvements if necessary).

Who owns the work product and IP?

You own all the deliverables created for your business. We retain rights to our underlying methods/tools; your contract will state this explicitly.

Will you name our company publicly?

No. We do not list client names unless you give written permission. Anonymized case studies are our default, consistent with industry norms on confidentiality.

Do you work with all industries?

Yes. Our experience is vast across global industries, and our operating system is industry-agnostic.

Are you vendor-neutral (e.g., ERP, HCM, FSM, etc.)?

Yes. We are tool/vendor agnostic. Avoiding conflicts of interest is our core standard.

How do you collaborate with our team?

One accountable operator works with your internal owner. We set a simple weekly rhythm, make handoffs clean, and keep decisions moving. Virtual and onsite collaboration may be necessary and is based on project specifics.

Do you use AI tools and how is data handled?

We use light AI/automation where it clearly helps (notes, updates, handoffs). Usage is opt-in, scoped to your policies, and designed to avoid exposing your confidential data. If needed, we’ll operate in no-train modes and keep data off third-party models.