SaaS / Multi-Region Field Operations

Escalations increased and releases were delayed due to unclear ownership and disorganized handoffs. Leaders spent valuable time chasing updates instead of making progress. Vision Strategies was engaged to clarify ownership and expedite the release cycle.

We assigned a single owner to each workstream and established clear intake and handoff processes. Additionally, we created a weekly release calendar in a straightforward one-page format. To ensure nothing was overlooked, we implemented a lightweight AI note-taking assistant that tracked decisions and next steps. Within 90 days, the number of executive escalations decreased by 48%, the release cycle time improved by 25%, and teams became aligned around a shared set of priorities. All of this was monitored using an executive dashboard.