SaaS / Multi-Region Field Operations

Executive escalations were increasing and releases were delayed due to unclear ownership across workstreams and inconsistent handoffs. Leaders spent time chasing status updates instead of driving delivery, and the release calendar lacked a single source of truth.

We established a single owner model for each workstream and standardized the intake and handoff procedures to ensure a smooth transition of work between teams. Additionally, we created a one-page weekly release calendar, which became the shared framework for prioritization, readiness, and commitments. To avoid any gaps in follow-up, we implemented a simple AI note-taking and follow-up workflow that automatically captured decisions, assigned owners, and outlined next steps. RESULTS: 48% fewer executive escalations and 25% faster release cycle time. Teams aligned to one shared set of priorities, tracked through an executive dashboard.